Shipping policy

MATTHEW CULLEN CAVIN

Thank you for shopping with MATTHEW CULLEN CAVIN. We are committed to delivering your bag and leather goods products accurately, in pristine condition, and within a reasonable timeframe. Each item is carefully inspected before dispatch to ensure quality and craftsmanship.

1. Order Processing Time

All orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation.

If we experience a high volume of orders or inventory adjustments, processing times may be extended. Customers will be notified via email if there are any significant delays or if an item is temporarily out of stock.

2. Shipping Rates and Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout based on destination and package weight.

Estimated delivery times:

Standard Shipping: 15 business days

Delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, logistical constraints, or public holidays.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, you will receive a shipment confirmation email with tracking information and a link to monitor your package.

Tracking details typically become available within 24-48 hours after shipment. If you do not see tracking updates immediately, please allow additional time for the carrier to scan and update the package status.

4. Incorrect Address Disclaimer

Please ensure that your shipping address is accurate and complete at checkout, including apartment or unit numbers, postal codes, and contact phone numbers.

MATTHEW CULLEN CAVIN is not responsible for orders delivered to incorrect or incomplete addresses provided by the customer. If a package is returned due to an address issue, reshipping fees may apply.

5. Lost or Damaged Packages

Lost Packages:

If your package is lost in transit, please contact us within 7 days of the expected delivery date so we can initiate an investigation with the carrier.

Damaged Items:

If your order arrives damaged or with defects, please contact us within 48 hours of delivery and provide clear photos of the damaged items, packaging, and the shipping label.

We will review the situation and work to resolve the issue as quickly as possible, whether through replacement, store credit, or refund.

6. Bag Care and Usage Notice

Leather bags, backpacks, and accessories should be used and cared for according to the care instructions included with each product. To maintain the quality and appearance of your bag:

·Avoid prolonged exposure to direct sunlight or extreme heat

·Keep away from sharp objects that may scratch or tear the material

·Clean gently with a soft, dry cloth; avoid harsh chemicals or abrasive cleaners

·Store in a cool, dry place when not in use

MATTHEW CULLEN CAVIN is not responsible for damage caused by improper cleaning, storage, alteration, or misuse of the products.

7. International Shipping and Customs Notice

For international shipments, customs duties, taxes, or import fees may apply depending on the destination country. These charges are the responsibility of the customer and are not included in the product price or shipping cost.

Customs policies vary by country, and we recommend checking with your local customs office for current regulations before placing your order.

8. Contact Information

If you have any questions regarding this Shipping Policy, please contact us:

·Company Name: MATTHEW CULLEN CAVIN

·Phone: (027) 9934-872

·Email: support@jtbaghouse.shop

·Address: 229 Sanda Road, Panmure, Auckland, Auckland 1072, New Zealand